Privacy Policy

Privacy Policy – Roohe Qalb

At Roohe Qalb, accessible from rooheqalb.com, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our store.

1. Information We Collect

When you visit or use our website, we may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party gateways)

Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our website

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about purchases, updates, or promotions

  • Improve our website and customer experience

  • Prevent fraud and unauthorized activities

  • Comply with legal obligations

3. Payment Information Security

All payments are processed through secure third-party payment gateways.
We do not store or have access to your full card or banking details.

4. Sharing of Information

We do not sell or rent your personal data.
Your information may only be shared with:

  • Shopify (store hosting and operations)

  • Payment processors

  • Shipping and logistics partners

  • Legal authorities if required by law

All third-party services follow strict data-protection standards.

5. Cookies & Tracking Technologies

We use cookies to:

  • Ensure proper website functionality

  • Understand user behavior

  • Improve services and marketing

You may disable cookies in your browser settings, but some features may not work properly.

6. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your data from:

  • Unauthorized access

  • Loss or misuse

  • Disclosure or alteration

However, no online system is 100% secure.

7. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Opt out of promotional emails at any time

To exercise these rights, contact us at the email below.

8. Data Retention

We retain personal data only as long as necessary to fulfill orders, provide services, or meet legal requirements.

9. Children’s Privacy

Our store is not intended for individuals under 13 years of age.
We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

📧 Email: rajeelahmad24@gmail.com
🌐 Website: www.rooheqalb.com